Frequently Asked Questions
To get started, download the Mellow App on your smartphone. The Mellow App is available for FREE on both the App Store and Google Play Store. Create your parent and child account. Connect the accounts through QR code or invitation code.
Mellow is currently available in Hong Kong only. Our team is working hard to expand to other regions, please stay tuned to our company updates.
As a parent account user, you are able to connect to multiple child accounts on the Mellow App:
- Go to “Settings” by clicking the settings icon on the top left corner on your Dashboard.
- Click “Child Account”
- Click “Connect Child Account”
You can scan the QR code or input the invite code of the child account to connect with them!
Mellow utilises the latest best practices for securing the communication and storage of all user data. All communication is handled securely and fully encrypted using Secure Socket Layer (SSL) security standard. Data at rest is also encrypted with 256-bit Advanced Encryption Standard. In order to provide an extra layer of protection, we also utilise Two-Factor Authentication (2FA).