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Frequently Asked Questions

Mellow is an award-winning solution for building kids’ financial responsibility. With the Mellow App, we digitize pocket money for you and your child, and they develop essential skills such as delaying gratification, budgeting and planning. With the Mellow App, your child can save regularly toward their saving goals. You can also set challenges for your child to complete to get rewards, the rewards are fully customizable, it can be a dollar or 10 minutes play time.

How do I use the Mellow App?

To get started, download the Mellow App on your smartphone. The Mellow App is available for FREE on both the App Store and Google Play Store. Create your parent and child account. Connect the accounts through QR code or invitation code.

Where is Mellow available to download?

Mellow is currently available in Hong Kong only. Our team is working hard to expand to other regions, please stay tuned to our company updates.

How do I connect with more than one child account?

As a parent account user, you are able to connect to multiple child accounts on the Mellow App:

Go to “Settings” by clicking the settings icon on the top left corner on your Dashboard.
Click “Child Account”
Click “Connect Child Account”

You can scan the QR code or input the invite code of the child account to connect with them!

Is my private information safe?

Mellow最關切的是我們的的用戶，我們致力為用戶提供最安全的環境，以鼓勵他們培育良好的財務健康。因此，我們的團隊致力保障有關用戶數據的安全性，而且定期進行風險測試，確保我們符合香港的《個人資料（隱私）條例》（第486章）。請在Privacy Policy.

Mellow utilises the latest best practices for securing the communication and storage of all user data. All communication is handled securely and fully encrypted using Secure Socket Layer (SSL) security standard. Data at rest is also encrypted with 256-bit Advanced Encryption Standard. In order to provide an extra layer of protection, we also utilise Two-Factor Authentication (2FA).