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Mellow

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Account Opening

Find out how to manage your child's account and prepaid card on Mellow.

You can simply download the Mellow App on your smartphone and create an account with your email address or phone number. Please note that parent and child user has two use two distinct phone number or email address to create their account respectively.
 
Please choose your account’s role as a parent or child as you would not be able to change it afterwards. You can then interact with your parent /child by connecting to their account – Parent can link with more than one child via QR code or invite code, and vice versa.

Mellow is in compliance with Hong Kong Monetary Authority’s Customer Due Diligence (CDD) requirements under the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (“AMLO”) (Cap. 615). It is necessary for Mellow to identify and verify new users such that all our customers are safeguarded against potential fraud and financial crime.

For the basic prepaid card, you are only required to provide a mobile phone verification and a mailing address. 

 
If you would like to upgrade your card to unlock more features, you are required to provide a valid identification document for a successful card upgrade application 
 
The identification document should be in the form of:
  • A valid HKID (Applicable to Permanent Hong Kong residents)
  • A valid Mainland ID (Applicable to China residents)
  • Non HKSAR passport (Applicable to Non-Permanent Hong Kong residents).
 
For users under the age of 18, their parents are required to carry out the upgrade application. Both the relationship proof (birth certificate) and the identity document of the guardian are required as well.
For child users, you are required to connect with a parent account if you would like to upgrade your prepaid card for more features.  For users under the age of 18, their parents are required to carry out the upgrade application. Both the relationship proof (birth certificate) and the identity document of the guardian are required as well.
 
To upgrade prepaid card with Mellow, you are required to go through an identification verification. It includes an ID scan and a Live photo taken with you holding you identification document. Please refer to our video tutorial (coming soon) on how to apply for prepaid cards with Mellow.
 
In terms of the ID scan requirement, please make sure:
  • The document must be an actual document, copies are not accepted
  • The document must be clearly visible, glare-free, and not blurred
  • The document must not be cropped and covered by anything
  • All details must be legible
In terms of the Live Photo requirement, please make sure:
  • Your full face is clearly shown
  • Your identity document is clearly shown
  • Your whole arm and elbow is completely visible
As a parent account user, you are able to connect to multiple child accounts on the Mellow App: 
  • Go to “Settings” by clicking the settings icon on the top left corner on your Dashboard.
  • Click “Chld Account”
  • Click “Connect Child Account”
You can scan the QR code or input the invite code of the child account to connect with them!

What would you like to find out?

Everything you need to know to use Mellow.

ACCOUNT OPENING

Find out how to manage your child's account and prepaid card on Mellow.

ACCOUNT OPENING

Find out how to manage your child's account and prepaid card on Mellow.
FIND OUT MORE

SECURITY

Learn about how Mellow provides the best environment for our users to grow & learn better. 

SECURITY

Learn about how Mellow provides the best environment for our users to grow & learn better. 
Find out more

TOP-UPS

Find out how to add funds to your child's prepaid card on Mellow.

TOP-UPS

Find out how to add funds to your child's prepaid card on Mellow.
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MELLOW APP

Get support on how you can the best make use of our app on your child's financial education journey.

MELLOW APP

Get support on how you can the best make use of our app on your child's financial education journey.
Find out more

PREPAID CARD

Get more information on the parental features supported by the prepaid cards.

PREPAID CARD

Get more information on the parental features supported by the prepaid cards.
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FEES

Learn about the details of the fees occurred in the prepaid cards.

FEES

Learn about the details of the fees occurred in the prepaid cards.
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