Account Opening

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Account Opening

Find out how to manage your child's account and prepaid card on Mellow.

How do I create an account on Mellow App?

You can simply download the Mellow App on your smartphone and create an account with your email address or phone number. Please note that parent and child user has two use two distinct phone number or email address to create their account respectively.

Please choose your account’s role as a parent or child as you would not be able to change it afterwards. You can then interact with your parent /child by connecting to their account – Parent can link with more than one child via QR code or invite code, and vice versa.

Why do I need to verify my identity to upgrade my prepaid card?

Mellow is in compliance with Hong Kong Monetary Authority’s Customer Due Diligence (CDD) requirements under the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (“AMLO”) (Cap. 615). It is necessary for Mellow to identify and verify new users such that all our customers are safeguarded against potential fraud and financial crime.

What identity documents do I have to provide to upgrade my prepaid card?

For the basic prepaid card, you are only required to provide a mobile phone verification and a mailing address.

If you would like to upgrade your card to unlock more features, you are required to provide a valid identification document for a successful card upgrade application

The identification document should be in the form of:

A valid HKID (Applicable to Permanent Hong Kong residents)
A valid Mainland ID (Applicable to China residents)
Non HKSAR passport (Applicable to Non-Permanent Hong Kong residents).

For users under the age of 18, their parents are required to carry out the upgrade application. Both the relationship proof (birth certificate) and the identity document of the guardian are required as well.

What are the verification requirements for me to upgrade my prepaid card?

For child users, you are required to connect with a parent account if you would like to upgrade your prepaid card for more features. For users under the age of 18, their parents are required to carry out the upgrade application. Both the relationship proof (birth certificate) and the identity document of the guardian are required as well.

To upgrade prepaid card with Mellow, you are required to go through an identification verification. It includes an ID scan and a Live photo taken with you holding you identification document. Please refer to our video tutorial (coming soon) on how to apply for prepaid cards with Mellow.

In terms of the ID scan requirement, please make sure: