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Mellow

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Mellow App

Get support on how you can the best make use of our app on your child's financial education journey.

We digitalise pocket money for you and your child so that you can manage pocket money in a smarter way, while your child can develop financial responsibility early on. On top of that, they can also develop essential life skills such as delaying gratification, frugality, patience, and responsibility as well.

With the brand new Mellow, you can now: 
  • Give allowances and transfer money in real time
  • Track your kids’ spendings on the card
  • Give challenges and transfer rewards to your kids
  • Set allowance transfer reminder
 
Your kid develop financial responsibility and confidence by:
  • Budgeting realistically – Budget with saving and spending
  • Forming regular saving habits – Save towards specific goals every week 
  • Learning that money doesn’t grow on trees – Initiate and complete challenges for rewards
  • Spending mindfully – Track and analyse daily expenses
  • Promoting financial inclusion – Spend with the prepaid card online and offline globally
Check out our demo video here to find out the features available on the Mellow App.
 

To edit your profile details or add a profile picture, simply click on your profile icon on your dashboard. Then, click the Edit button and confirm afterwards.

Simply input the email address or phone number associated with your child’s account, then click “Forgot PIN” to reset your password. A verification code will be sent to your phone number or email used to sign up for the account. Enter the verification code and reset you password.

You can change your login PIN in the Settings page. 

  1. Click the Settings Icon on the top left corner of the Dashboard
  2. Click “Account information”
  3. Click “Change Password”
  4. Enter your current login PIN
  5. Confirm new login PIN

Your Login PIN is used to log in to your Mellow App. It is set when you created the account.Your Card PIN is used to carry out card transactions, including transfers and ATM withdrawals. It is set after you have activated the card on the app.

If you forgot your Login PIN, simply click on “Forgot PIN” and reset password by providing your account phone number or email address. 
 
If you forgot your Card PIN, you can reset your Card PIN in Settings. Click “Card Settings”, “Reset Card PIN”, a verification code will be sent to the mobile phone number associated with your card. Enter the code and reset your card PIN. Your Card PIN should be updated instantly.

That’s great! We love your feedback as it is crucial for our team to improve your experience with Mellow. You can tell us what you think by going to the Settings page, click “Support” and “Feedback”, then rate our app and leave your comment. 

Alternatively, you can also contact us at [email protected] to tell us what you think and how we can make it better for you. We take your comments very seriously and our team will review and respond to it as soon as possible.
 
If you enjoy using Mellow, don’t forget to leave a 5-star rating and review on App store!

What would you like to find out?

Everything you need to know to use Mellow.

ACCOUNT OPENING

Find out how to manage your child's account and prepaid card on Mellow.

ACCOUNT OPENING

Find out how to manage your child's account and prepaid card on Mellow.
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SECURITY

Learn about how Mellow provides the best environment for our users to grow & learn better. 

SECURITY

Learn about how Mellow provides the best environment for our users to grow & learn better. 
Find out more

TOP UPS

Find out how to add funds to your child's prepaid card on Mellow.

TOP UPS

Find out how to add funds to your child's prepaid card on Mellow.
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MELLOW APP

Get support on how you can the best make use of our app on your child's financial education journey.

MELLOW APP

Get support on how you can the best make use of our app on your child's financial education journey.
Find out more

PREPAID CARD

Get more information on the parental features supported by the prepaid cards.

PREPAID CARD

Get more information on the parental features supported by the prepaid cards.
FIND OUT MORE

FEES

Learn about the details of the fees occurred in the prepaid cards.

FEES

Learn about the details of the fees occurred in the prepaid cards.
Find out more

Need more help?

Get in touch with our team to get instant support.