Mellow App

How can we help?

Get support on how you can the best make use of our app on your child's financial education journey.

We digitalise pocket money for you and your child so that you can manage pocket money in a smarter way, while your child can develop financial responsibility early on. On top of that, they can also develop essential life skills such as delaying gratification, frugality, patience, and responsibility as well.

With the brand new Mellow, you can now:

Give allowances and transfer money in real time
Track your kids’ spendings on the card
Give challenges and transfer rewards to your kids
Set allowance transfer reminder

Your kid develop financial responsibility and confidence by:

Budgeting realistically – Budget with saving and spending
Forming regular saving habits – Save towards specific goals every week
Learning that money doesn’t grow on trees – Initiate and complete challenges for rewards
Spending mindfully – Track and analyse daily expenses
Promoting financial inclusion – Spend with the prepaid card online and offline globally

Check out our demo video here to find out the features available on the Mellow App.

How do I edit my profile details?

To edit your profile details or add a profile picture, simply click on your profile icon on your dashboard. Then, click the Edit button and confirm afterwards.

I forgot my login password / My child forgot his or her login password for the Mellow App. What should I do?

Simply input the email address or phone number associated with your child’s account, then click “Forgot PIN” to reset your password. A verification code will be sent to your phone number or email used to sign up for the account. Enter the verification code and reset you password.

How do I change my password?

You can change your login PIN in the Settings page.

Click the Settings Icon on the top left corner of the Dashboard
Click “Account information”
Click “Change Password”
Enter your current login PIN
Confirm new login PIN

Is my Login PIN the same as my Card PIN?

Your Login PIN is used to log in to your Mellow App. It is set when you created the account.Your Card PIN is used to carry out card transactions, including transfers and ATM withdrawals. It is set after you have activated the card on the app.

If you forgot your Login PIN, simply click on “Forgot PIN” and reset password by providing your account phone number or email address.

If you forgot your Card PIN, you can reset your Card PIN in Settings. Click “Card Settings”, “Reset Card PIN”, a verification code will be sent to the mobile phone number associated with your card. Enter the code and reset your card PIN. Your Card PIN should be updated instantly.

I would like to provide some feedback about the app, how can I do that?

That’s great! We love your feedback as it is crucial for our team to improve your experience with Mellow. You can tell us what you think by going to the Settings page, click “Support” and “Feedback”, then rate our app and leave your comment.

Alternatively, you can also contact us at [email protected] to tell us what you think and how we can make it better for you. We take your comments very seriously and our team will review and respond to it as soon as possible.

If you enjoy using Mellow, don’t forget to leave a 5-star rating and review on App store!