Mellow is a distributor of the prepaid card issued by ePayLinks.
At the core, Mellow is all about the users. We care deeply about providing the best environment for our users to grow and manage their financials better.
As soon as you suspect a fraudulent transaction, freeze your card immediately on the settings page of the Mellow App.
Yes. Mellow works hard to uphold the safety and security of all our users, so that they can grow and manage their financials in the best environment.
No one will be able to access your account on the Mellow App as long as your password is secure. You will still be able to spend on your prepaid card. You are able to use the same personal details to sign in to your account on Mellow with another phone.
Card security: Do not reveal your prepaid card information including your card number, expiry date, and CVV. Refrain from lending your card to others and from recording your card information.