You can top up with Bank transfer via your online banking app, or cash Deposit via an ATM machine. Your prepaid card will be topped up instantly with the Bank transfer method (only available to supported banks), while topping up via Mellow will take one to two working days (including cash deposit). Please refer to our instructions on Mellow App’s Top up page to find out more.
For Cash deposit, be sure to write your card number on the remarks and upload your deposit receipt in order to successfully top up your card. Please note the daily cash top-up limit is HKD3,000.
If you did not receive a receipt from the ATM, please write to us at [email protected]
with the following details:
- Top-up amount
- Prepaid card number