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Mellow

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Top ups

Find out how to add funds to your child's prepaid card on Mellow.

You can top up with Bank transfer via your online banking app, or cash Deposit via an ATM machine. Your prepaid card will be topped up instantly with the Bank transfer method (only available to supported banks), while topping up via Mellow will take one to two working days (including cash deposit). Please refer to our instructions on Mellow App’s Top up page to find out more.
 
For Cash deposit, be sure to write your card number on the remarks and upload your deposit receipt in order to successfully top up your card. Please note the daily cash top-up limit is HKD3,000. 
 
If you did not receive a receipt from the ATM, please write to us at [email protected] with the following details:
  • Time
  • Top-up amount
  • Prepaid card number

All top-ups are processed in Hong Kong Dollars. If you top up the prepaid card from abroad via bank transfer, the top up amount will be converted to HKD, subjected to the receiving bank’s exchange rate at the time of receipt.

What would you like to find out?

Everything you need to know to use Mellow.

ACCOUNT OPENING

Find out how to manage your child's account and prepaid card on Mellow.

ACCOUNT OPENING

Find out how to manage your child's account and prepaid card on Mellow.
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SECURITY

Learn about how Mellow provides the best environment for our users to grow & learn better. 

SECURITY

Learn about how Mellow provides the best environment for our users to grow & learn better. 
Find out more

TOP UPS

Find out how to add funds to your child's prepaid card on Mellow.

TOP UPS

Find out how to add funds to your child's prepaid card on Mellow.
FIND OUT MORE

MELLOW APP

Get support on how you can the best make use of our app on your child's financial education journey.

MELLOW APP

Get support on how you can the best make use of our app on your child's financial education journey.
Find out more

PREPAID CARD

Get more information on the parental features supported by the prepaid cards.

PREPAID CARD

Get more information on the parental features supported by the prepaid cards.
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FEES

Learn about the details of the fees occurred in the prepaid cards.

FEES

Learn about the details of the fees occurred in the prepaid cards.
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